PRIVACY POLICY
Last Updated: October 2025
Our Commitment to Privacy
At socialproe, we are committed to protecting your personal data and respecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding your data. We comply with applicable data protection laws including the Personal Data Protection Act (PDPA) of Singapore.
By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our services.
Information We Collect
Personal Information
We collect the following types of personal data when you interact with our services:
- Contact Information: Name, email address, phone number when you fill out forms or contact us
- Account Information: Username, password, and profile details if you create an account
- Payment Information: Billing details and transaction history when you enroll in courses
- Communication Data: Messages, feedback, and correspondence you send to us
Usage Data
We automatically collect certain information when you use our website:
- Device Information: IP address, browser type, device type, and operating system
- Usage Information: Pages visited, time spent on pages, links clicked, and navigation paths
- Cookies and Tracking: Data collected through cookies as described in our Cookie Policy
- Referral Information: Source that directed you to our website
How We Use Your Information
Service Delivery
- Process course enrollments and provide access to learning materials
- Respond to your inquiries and provide customer support
- Send course-related updates and important announcements
- Facilitate communication between instructors and students
Marketing Communications
- Send newsletters, course updates, and promotional offers (with your consent)
- Provide information about new courses and features
- Conduct surveys and gather feedback to improve our services
Analytics and Improvement
- Analyze website usage to improve functionality and user experience
- Monitor and analyze trends, usage, and activities
- Develop new courses and features based on user behavior
Legal Compliance
- Comply with legal obligations and regulatory requirements
- Protect against fraud and unauthorized transactions
- Enforce our terms and conditions
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: You have given explicit consent for marketing communications and optional cookies
- Contract: Processing is necessary to provide the services you have requested
- Legitimate Interest: We have a legitimate interest in operating our business and improving our services
- Legal Obligation: Processing is required to comply with legal and regulatory requirements
Data Sharing and Disclosure
We may share your information with the following parties:
Service Providers
We work with third-party service providers who help us operate our business, including payment processors, email service providers, hosting services, and analytics tools. These providers only access data necessary to perform their functions and are obligated to maintain confidentiality.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or if we believe such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest using industry-standard protocols
- Secure servers with regular security updates and patches
- Access controls limiting data access to authorized personnel only
- Regular security audits and vulnerability assessments
- Employee training on data protection and privacy practices
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law:
- Contact Form Submissions: 3 years from submission date
- Student Records: 5 years from course completion
- Financial Records: 7 years as required by Singapore tax laws
- Marketing Data: Until consent is withdrawn
- Analytics Data: 26 months in aggregated form
After the retention period expires, we securely delete or anonymize your personal data.
Your Rights
Under applicable data protection laws, you have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you and information about how we process it.
Right to Rectification
Request correction of inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data when it is no longer necessary or if you withdraw consent.
Right to Data Portability
Receive your personal data in a structured, commonly used format and transfer it to another controller.
Right to Object
Object to processing of your personal data for marketing purposes or based on legitimate interests.
Right to Withdraw Consent
Withdraw your consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
International Data Transfers
Your personal data may be transferred to and processed in countries outside Singapore. We ensure that such transfers are protected by appropriate safeguards, including standard contractual clauses approved by relevant authorities. When using services from providers in other countries, we verify they provide adequate data protection.
Contact Information
For questions about this privacy policy or to exercise your rights, please contact:
socialproe Privacy Team
Email: [email protected]
Phone: +65 6591 3748
Address: 50 Collyer Quay, OUE Bayfront, #07-02, Singapore 049321
If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore.